CONTRACTUAL SUBJECT MATTER

 

These terms and conditions govern the legal relationship between YOU and CHAKRA PSYCHOLOGY & SWADYAYA for the services offered by CHAKRA PSYCHOLOGY & SWADYAYA.

 

1. RESERVATION OF A WORKSHOP

 

1.1 The contract between you and CHAKRA PSYCHOLOGY & SWADYAYA becomes effective from the moment of booking and payment for a service. By registering, the rights and obligations from the contract and the terms and conditions become immediately valid. When booking and paying through our website, you will receive a confirmation email with a copy of the agreement between you and CHAKRA PSYCHOLOGY & SWADYAYA. From the moment of payment, the general terms and conditions apply. For reservations processed not through our website, a processing fee of CHF 50 per registered person will apply.

 

1.2 If the booking person registers other participants, they are responsible for their contractual obligations (including payment of the travel price) just as for their own obligations.

 

2. PRICES AND PAYMENT TERMS

 

2.1 PRICES

 

The prices of the services offered by CHAKRA PSYCHOLOGY & SWADYAYA are in Swiss Francs (CHF). The prices for the offered services are described on the website.

For reservations by mail or email, processing fees of CHF 50 per person apply. When booking through our website, no registration fees are charged.

 

2.2 PAYMENT TERMS

 

All financial fees (transfers, bank cards, credit cards, Twint, etc.) are at the customer's expense.

 

2.3 CHANGES IN WORKSHOP PRICES

 

CHAKRA PSYCHOLOGY & SWADYAYA reserves the right to change the prices of its workshops, the workshop program, or certain services included in the workshop. The impact on the price will be communicated at the same time as the program or service change. Prices may be increased for reasons such as changes in taxes or fees.

 

3. SERVICES

 

Customers can refer to the descriptions of services on the CHAKRA PSYCHOLOGY & SWADYAYA website. The program includes essential parameters that are part of the workshops and will not be changed unless all members of a group explicitly wish to do so (e.g., because all participants already have sufficient experience in a certain area and prefer to focus on other applications). If there is a need to change certain less important program points for specific reasons, the customer will be informed before or during the workshop.

CHAKRA PSYCHOLOGY & SWADYAYA 's services apply exclusively during the agreed time and duration. Both parties are responsible for their arrival and being on time. Travel costs, meals, and all other expenses are not covered by CHAKRA PSYCHOLOGY & SWADYAYA.

 

 

4. PROGRAM CHANGES

 

4.1 CHANGES ON OUR WEBSITE

 

CHAKRA PSYCHOLOGY & SWADYAYA expressly reserves the right to change service descriptions on the website at any time. Note: Changes are generally minor and usually beneficial to the participants, typically because it has been a request from many participants.

 

4.2 CHANGES AFTER YOUR BOOKING

 

CHAKRA PSYCHOLOGY & SWADYAYA also reserves the right, in your interest, to make changes to individual agreed services if unforeseeable or inapplicable circumstances require it. CHAKRA PSYCHOLOGY & SWADYAYA will endeavor to offer you equivalent replacement services. In particular, CHAKRA PSYCHOLOGY & SWADYAYA is not liable for changes in the workshop program due to force majeure or official measures for which CHAKRA PSYCHOLOGY & SWADYAYA is not responsible.

 

4.3 YOUR RIGHTS IF CHANGES ARE MADE AFTER THE CONTRACT IS CONCLUDED

 

If changes to individual agreed services result in a significant difference in one or more essential contract points, you have the right to withdraw from the contract within 5 days after receiving our notification.

 

5. CANCELLATION, CANCELLATION OF WORKSHOPS

 

General information: The date of change or cancellation corresponds to the working day of receipt of the information by CHAKRA PSYCHOLOGY & SWADYAYA; for Saturdays, Sundays, and public holidays, the next working day is decisive. This applies to all communications by email, voice message, postal letter, etc.

 

5.1 CANCELLATION/CANCELLATION OF THE WORKSHOP DUE TO REASONS WITHIN YOUR CONTROL

 

The customer can cancel the workshop up to 5 days before the start of the workshop. The conditions are described in point 5.1.1. Cancellation must be made in writing and addressed to CHAKRA PSYCHOLOGY & SWADYAYA. The cancellation fees amount to CHF 25 per person. Financial transfer fees will be charged, and we advise you that our website operator charges 15 Euros (or the equivalent in CHF) for each refund transaction. All fees will be deducted directly from the refund amount.

 

5.1.1 For workshops, the following rebooking and cancellation conditions apply. The costs are calculated as a percentage deducted from the total amount of the reservation:

 

Until 30 days before the workshop: 20%

29 – 15 days before the workshop: 40%

14 – 10 days before the workshop: 50%

9 – 6 days before the workshop: 75%

From 5 days before the start of the workshop, the right to a refund expires. If the customer does not appear at the agreed time and, therefore, does not use CHAKRA PSYCHOLOGY & SWADYAYA’s services, no refund will be given.

 

5.2. CHANGES REQUESTED BY THE CUSTOMER TO THE REGISTRATION

 

If the customer wants to change the date and/or participate in a different workshop, a processing fee of CHF 25 will be charged, provided that the customer organizes a participant to take their place. If CHAKRA PSYCHOLOGY & SWADYAYA has a waiting list and another person takes the free slot of the workshop, there will be no additional costs. If CHAKRA PSYCHOLOGY & SWADYAYA needs to find a replacement for you, §5.2.2 applies.

 

5.2.1 A second change can only be granted with the approval of CHAKRA PSYCHOLOGY & SWADYAYA. If CHAKRA PSYCHOLOGY & SWADYAYA does not approve, and the customer still cannot attend the workshop, they can cancel their reservation according to §5.1.

 

5.2.2 If CHAKRA PSYCHOLOGY & SWADYAYA can fill the workshop, there are generally no additional costs for our customers. If the workshop is not fully booked, the following costs will be added to the processing fees. The costs are calculated as a percentage deducted from the total amount of the reservation:

 

Until 30 days before the workshop: 20%

29 – 15 days before the workshop: 30%

14 – 10 days before the workshop: 50%

9 – 6 days before the workshop: 75%

All fees will be deducted directly from the refund amount. From 5 days before the start of the workshop, the right to a refund expires. If the customer does not appear at the agreed time and, therefore, does not use CHAKRA PSYCHOLOGY & SWADYAYA 's services, no refund will be given.

 

5.3. REPLACEMENT PARTICIPANT

 

If someone else replaces the originally registered participant, a processing fee of CHF 40.- will be charged. Payment can be made by bank transfer, TWINT, or by paying an invoice sent by email. Once payment is received, a confirmation email will be sent to the new participant(s). From the moment of payment, the regulations described here apply between the replacement participant and CHAKRA PSYCHOLOGY & SWADYAYA.

CAUTION: Since the workshop was paid for by the originally registered participant, the conditions described here apply until the end of the reserved workshop. If rebooking fees are not paid before the workshop, §5.1 and §5.1.1 apply. CHAKRA PSYCHOLOGY & SWADYAYA strongly recommends that the original participant pays these fees themselves because CHAKRA PSYCHOLOGY & SWADYAYA is not responsible for transferring money (e.g., the workshop fee) between the original participant and their replacement. CHAKRA PSYCHOLOGY & SWADYAYA disclaims any liability in this regard. In all cases, the regulations described under §5, §5.1, §5.2 apply.

 

5.4. FORCE MAJEURE

 

Events of force majeure (e.g., natural disasters, epidemics, unrest), official measures, and other unforeseeable circumstances may cause CHAKRA PSYCHOLOGY & SWADYAYA to cancel the workshop. In such a case, CHAKRA PSYCHOLOGY & SWADYAYA will inform you promptly by email or phone.

 

5.5. YOU PARTICIPATE IN A WORKSHOP BUT CANNOT COMPLETE IT

 

If you prematurely terminate the booked workshop, the price cannot be refunded. In urgent cases (e.g., your own illness or accident, severe illness, or death of a close person), CHAKRA PSYCHOLOGY & SWADYAYA may either refund a part of the fee or integrate you into a workshop at a later date if there are available slots.

 

 

6. CANCELLATION BY CHAKRA PSYCHOLOGY & SWADYAYA

 

CHAKRA PSYCHOLOGY & SWADYAYA reserves the right to cancel the workshop up to 2 weeks before it starts. All fees already paid will be fully refunded. No additional compensation will be paid.

If the course of the workshop is endangered, significantly impeded, or made impossible due to force majeure, official measures, political unrest, strikes, or other unforeseeable and unavoidable complications, CHAKRA PSYCHOLOGY & SWADYAYA may cancel the workshop at any time. Already paid fees will be fully refunded. No additional compensation will be paid.

CHAKRA PSYCHOLOGY & SWADYAYA reserves the right to cancel a customer's participation for valid reasons. For example, if it is clear that the customer does not meet the participation requirements, i.e., if their participation in one of our workshops is not possible, the responsibility lies with the customer. In this case, the cancellation costs described in § 5.1 apply. §5 and especially §5.1.1 apply, unless CHAKRA PSYCHOLOGY & SWADYAYA finds a replacement. In that case, only the processing fees according to §5.1 will be charged.

 

6.1 CANCELLATION FOR OTHER REASONS BY CHAKRA PSYCHOLOGY & SWADYAYA

 

CHAKRA PSYCHOLOGY & SWADYAYA is entitled in exceptional cases to cancel workshops for other reasons (e.g., severe illness, injury, etc., of the course instructor). If this happens, you will be informed immediately.

 

7. PARTICIPATION CONDITIONS AND PARTICIPANTS' DUTY TO COOPERATE

 

Each participant must meet the conditions that enable them to participate in a practice-oriented workshop. The participant must decide for themselves whether their mental or physical condition and/or the environment (weather, etc.) allow them to participate in the planned activities of the workshop and whether the described activities are suitable for them. The participant must inform CHAKRA PSYCHOLOGY & SWADYAYA about any difficulties. Participants must follow the instructions of CHAKRA PSYCHOLOGY & SWADYAYA and its staff.

​If a participant continuously disrupts the group of a workshop, CHAKRA PSYCHOLOGY & SWADYAYA has the right to exclude the participant from the workshop. In this case, no compensation will be paid to the excluded person, and any additional costs incurred will be borne by the excluded participant.

 

7.1 RENTAL EQUIPMENT

 

The user is responsible for the rented equipment. In case of damage, it is essential to inform CHAKRA PSYCHOLOGY & SWADYAYA or the workshop leader immediately. ​

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7.2 VIDEO RECORDINGS AND PHOTOS DURING CHAKRA PSYCHOLOGY & SWADYAYA WORKSHOPS

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CHAKRA PSYCHOLOGY & SWADYAYA protects its intellectual property. Participants of our workshops, under the CHAKRA PSYCHOLOGY & SWADYAYA terms and conditions described here, agree not to make any videos of the CHAKRA PSYCHOLOGY & SWADYAYA workshops and their proceedings. Photos of workshop content may be taken to a limited extent as commemorative photos.

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8. WORKSHOPS OUTSIDE SWITZERLAND AND LIECHTENSTEIN

 

Generally, our workshops take place near Neuchâtel or online. However, we remind our participants that they may need a passport, identity card, and, in some cases, a valid visa if our workshops are held abroad. If you are Swiss or Liechtensteiner, CHAKRA PSYCHOLOGY & SWADYAYA can inform you about the formalities for entering and staying in the respective country. If you are traveling with a different passport, it is very important to contact the authorities or the embassy of the country you are traveling to (or their official website) for information. (CAUTION: Information on the Internet is often not updated. Many pieces of information are contradictory or incorrect.)

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8.1 ENTRY, VISA, AND HEALTH REQUIREMENTS

 

8.1.1 If travel documents need to be issued or extended, or if a visa needs to be obtained, you are solely responsible for these arrangements. If a travel document is not available or is issued too late, resulting in the need to cancel the trip, §5 (Cancellation) applies.

 

8.1.2 Participants of CHAKRA PSYCHOLOGY & SWADYAYA workshops abroad are responsible for complying with the laws, including entry, health, and currency regulations of the country they are visiting. Before departure, please ensure that you have all necessary documents with you.

 

8.1.3 CHAKRA PSYCHOLOGY & SWADYAYA advises you that if you are denied entry to a country, you will be responsible for the return costs. CHAKRA PSYCHOLOGY & SWADYAYA expressly points out the legal consequences of possession and importation of prohibited goods (illegal substances, weapons, bio-hazard goods, animals, etc).

 

9. PROGRAM CHANGES DURING OUR WORKSHOPS

 

In the event of force majeure, very adverse weather conditions, or other circumstances that require a change in the program, CHAKRA PSYCHOLOGY & SWADYAYA reserves the right to modify the course of the program. The workshop will generally take place according to the itinerary described in the program. The sequence of topics may be changed if necessary.

Any additional costs exceeding 10 CHF per person will be borne by the participants. This rule applies also in the case of force majeure.

 

10. INTERRUPTION OF THE WORKSHOP OR SERVICES

 

If a participant prematurely terminates the workshop or does not participate fully, no refund will be provided by CHAKRA PSYCHOLOGY & SWADYAYA. All associated costs will be borne by the participant.

If CHAKRA PSYCHOLOGY & SWADYAYA cancels the workshop during the trip without any special reason, the costs for every cancelled day will be fully refunded. No further compensation will be paid. §6 and §7 apply.

 

11. COMPLAINTS DURING THE WORKSHOP AND CLAIMS

 

If a customer wishes to file a complaint during our workshops, they must immediately inform CHAKRA PSYCHOLOGY & SWADYAYA, i.e., the responsible person (if it’s not an online workshop on-site) at the workshop. CHAKRA PSYCHOLOGY & SWADYAYA will try to find a satisfactory solution for the customer.

 

If no remedy is provided within a reasonable time period, or if a remedy is not possible or insufficient, ask the workshop supervisor to confirm the deficiencies or damage you are complaining about and the lack of remedy in writing. The workshop supervisor is obliged to document the facts and your complaint in writing. However, you are not entitled to claim any damages or similar demands from the workshop supervisor.

All complaints must be submitted in writing to CHAKRA PSYCHOLOGY & SWADYAYA within a period of 30 days after the completion of the workshop or after the occurrence of the issues in question.

If the workshop participant has not reported their dissatisfaction to the responsible person on-site during the workshop or if they do not assert their claims within 30 days after the end of the booked workshop, the participant forfeits their right to make a complaint.

 

12. LIABILITY

 

12.1 General: CHAKRA PSYCHOLOGY & SWADYAYA bears full responsibility in compliance with legal regulations and international agreements.

 

12.2 Disclaimer: CHAKRA PSYCHOLOGY & SWADYAYA is not liable, particularly in the following cases (non-exhaustive enumeration):

12.2.1 When CHAKRA PSYCHOLOGY & SWADYAYA has taken all necessary precautions and the damage was unforeseeable or if the precautions taken by the service provider were unavoidable, especially in the case of force majeure.

12.2.2 Damages caused by the unforeseeable or unavoidable fault of a third party who is not related to the fulfillment of the contract.

12.2.3 Damages resulting from an error or mistake of a participant before or during the workshop.

 

12.3 PERSONAL INJURIES, ACCIDENTS, AND ILLNESSES

 

CHAKRA PSYCHOLOGY & SWADYAYA is liable for personal injuries, death, bodily harm, and illness that result from non-fulfillment or improper fulfillment of the contract, provided that the damages are caused by CHAKRA PSYCHOLOGY & SWADYAYA.

 

12.4 PROPERTY AND FINANCIAL DAMAGES

 

Regarding property damages resulting from non-fulfillment or improper fulfillment of the contract, CHAKRA PSYCHOLOGY & SWADYAYA 's liability is limited to a maximum of the price of the workshop unless the damage was caused intentionally or with gross negligence.

 

12.5 PARTICIPANT'S EQUIPMENT

 

If the participant uses their own equipment, they are fully responsible.

 

12.6 DELAYS

 

CHAKRA PSYCHOLOGY & SWADYAYA is not responsible for delays of our participants, public transportation, or traffic jams on the way to the workshop. Participants are advised to consider traffic conditions, potential delays with individual or public means of transport, etc., to avoid possible delays.

 

13. SAFETY

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You participate in your activities during the time of the CHAKRA PSYCHOLOGY & SWADYAYA workshop at your own risk. CHAKRA PSYCHOLOGY & SWADYAYA assumes no liability for any resulting accidents and/or physical damages.

 

14. WARRANTIES

 

CHAKRA PSYCHOLOGY & SWADYAYA has sufficient resources to provide a refund if the customer is entitled to one, as required by this contract.

 

15. DATA PROTECTION

 

CHAKRA PSYCHOLOGY & SWADYAYA protects your data in two ways: firstly, through our website manager directly, and also through a private company specialized in data protection. After participating in the workshop, the participant may request access to the collected data or the deletion of their data. CHAKRA PSYCHOLOGY & SWADYAYA has the right to transmit the customer's data (name, address, email, phone number) to service providers such as restaurants, transportation companies, authorities, etc., as necessary for the workshop's execution.

 

16. INSURANCE

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All insurances are the responsibility of the participant.

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17. APPLICABLE LAW AND JURISDICTION

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Swiss law applies to the legal relationship between you and CHAKRA PSYCHOLOGY & SWADYAYA. The place of performance and jurisdiction is Neuchâtel (Canton of Neuchâtel) *.

The conditions and clauses of the contract are subject to the provisions provided for in the application of laws and international agreements.

 

Court address:

 

Tribunal régional du Littoral et du Val-de-Travers

Rue de l'Hôtel-de-Ville 2

Case postale 1

2000 Neuchâtel

 

CHAKRA PSYCHOLOGY & SWADYAYA

Vy d’êtra 25

2000 Neuchâtel

+41 (0)77 523 04 23

www.swisstourer.com/yoga-principale

 

Updated, December 4th 2024

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